Subscription Policy
Some items in our store may be offered to you as a subscription. When you purchase a subscription you'll receive repeat deliveries until you cancel. These are based on the frequency that you select. For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products delivered to your doorstep, without the need to place the order by yourself!
There are no minimum durations or lock-in contracts and you can cancel, skip or change your subscription at any time prior to your next scheduled payment date. Your payment details will be stored securely and you'll be charged for each of these deliveries before we dispatch it to you. We will also send you upcoming reminders 24 hours before your next payment is due to be processed. Your order confirmation emails have magic links to your order and you can manage your subscription from there, including rescheduling payments and editing your order.
If you wish cancel your order, please do so before your next payment is scheduled to avoid our system automatically dispatching your order.
Cancellations 1 or more working days before scheduled payment date
If you wish to stop your subscription you can cancel it at any time. We do not charge cancellation fees.
Cancellations on the scheduled payment date
If you wish to stop your subscription once the payment for your next scheduled delivery has been processed, but before your order has been dispatched, we can cancel it and issue you a full refund.
Cancellations after the scheduled payment date
If you cancel your subscription after the order has been dispatched, we are unfortunately unable to offer you a refund. Please read our Refund Policy for more information.
How do I add products or edit my subscription?
You can edit your subscription using your magic link that you received in your order email. Just click on the Edit button beside the section you wish to change, and it will allow you to edit your subscription frequency, product selection, contact details, shipping details and payment method. You can also reschedule or skip future payments.
Will seasonal promotions and discount codes apply?
If you applied a discount code at the checkout, it will only apply to the initial order and not the recurring orders on the subscription, which are already discounted, unless otherwise stated as part of a promotion. Please contact us if you have any questions about subscribing during a promotional period.