Refund policy

Returns

Subject to applicable laws, we will not accept the return of a product and will not offer refunds or exchanges for:

  • the product was ordered as part of a promotion or special;
  • you do not notify us within 48 hours of delivery that the product is damaged, defective or faulty;
  • the product has not been stored or handled by you in accordance with the instructions on the packet;
  • the reason for the return is that you have changed your mind or make a mistake in the order; or
  • the reason for the return is that there has been a sudden change of price.

To start a return, you must contact us at info@freedomfreshaustralia.com.au first. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 

Freedom Fresh Australia Pty Ltd
4623 Goodwood Road
Bundaberg QLD 4670

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you received a product with damage, or detected a fault, please contact us as soon as possible so that we can guide you through the returns process and help resolve the problem as quickly and easily as possible. You will be required to send us images of the damage, defect or fault and further information to support your claim to assist us with our assessment of the products. We may require the product to be returned to us at your cost. If we confirm that the product is damaged, defective or faulty, we will replace or refund the price of the product to your payment method.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@freedomfreshaustralia.com.au